To help data flow.
The world of data & analytics changes quickly. With our application management services (AMS), companies can ensure their BI applications keep up. We ensure stable, 24/7 operation and ongoing development of your BI landscape with flexible services. Our focus is on the satisfaction of our users and future success of your company.
Our collaboration with INFOMOTION is a true partnership based on trust. We really appreciate how the service team consistently takes care of ongoing application processes and competently handles departmental requirements for BI functions.
Application Management Services: by INFOMOTION, According to Your Rules.
From short-term project assistance to classic AMS on your landscape, to full service in a DevOps model, we offer our customers tailored support in operating their data & analytics applications. You decide based on your needs – we guarantee maximum flexibility. In addition to application management, continuous alignment and development of your BI systems are essential to ensure your company is optimally prepared for the requirements of the future. Whether you only want to expand existing reports, activate new functions via service packs, or whether you are planning comprehensive system expansions – our service team can advise you on your decision and on choosing the right solutions, as well as handle implementation for you. Do you expect top quality service? We are transparent about our understanding of service, and deliver our services along the entire ITIL framework. We provide you with a personal service manager to handle your questions and business requirements, and to coordinate collaboration between your departments, your IT, and INFOMOTION. Thanks to established change management processes, you can be certain that we complete minor changes quickly and pragmatically, as well as implement major system adjustments in line with your vision.
Our services – Let’s make data the driver of your success.
Dedicated service manager
You work with a central contact person who ensures your concerns are handled quickly and effectively.
High-performing core team
Our consultants are familiar with your products and services, manage your application, and handle ongoing development.
Monitoring and quality assurance
We actively monitor your applications, so you can rely on a high level of security.
Scalability
You have maximum flexibility on the depth to which you use our service teams (1st, 2nd, 3rd level) as well as the breadth (management for incidents, changes, events, requests, ...).
High service level agreements (SLA)
You can rely on system stability. Thanks to high SLA availability with central quality assurance from the service desk.
Closer to you
Our core team is not only close to the system, but close to our users as well. The team can support you on site, remotely, or near shore in implementing new requirements.
From short-term project assistance to classic AMS on your landscape, to full service in a DevOps model, we offer you tailored support in operating your data & analytics applications.
